This role will work with the IT Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs to a high quality.

• Proactively identify and help solve issues as part of the IT Service Management team.

• Assist team with testing and review new solutions to ensure quality standards are met.

• Plan, upgrade, test, document, and maintain the ServiceNow platform, ServiceNow modules, and associated third party integrations in collaboration with team.

• Support adhering to the organization's quality, methodology, and architectural standards.

• Responsible for the collaboration with internal and external customers to deliver project requirements and troubleshoot issues.

• Collaborate with business stakeholders to review and clarify business requirements.

• Drive technical oversight of the IT instance of ServiceNow and provide subject matter expertise for ITSM disciplines, CSDM/CMDB, IRM, SecOps, AIOps and ITBM.

• Design and architect ServiceNow CSDM/CMDB, discovery jobs, and automation workflows.

• Review solution designs, peer code reviews, architecture collaboration, and work closely with team through deployment.

• Develop workflows, manage system configurations, implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script.

• Includes, Business Rules, workflow administration, report setup, and data imports and exports.

• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations.

• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.

• Attend requirements review and validation sessions as necessary.

• Participate in Agile / Scrum calls

• Experience with one or more implementations of ServiceNow ITSM along with migration to new ServiceNow instance and ServiceNow version upgrades.

• Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service.

• Request, Asset, Discovery, CSDM/CMDB Management, Portal Development, Event Management, etc.

• Experience developing custom applications within ServiceNow platform, Service Catalog development, and complex workflows utilizing ServiceNow APIs, UI Pages, UI Macros.

• Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

• Experience integrating ServiceNow with external systems through SOAP or REST APIs.

• Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks.

• Understanding of principles and definitions of Configuration Management, including data modeling, definition of configuration item types and CIs, mapping of CIs to business applications, functions and services.

• Experience working with ITOM products is a plus.

• Experience in DevOps is an advantage.

• Ability to demonstrate technical problem solving skills and communicate with Stakeholders.

• Strong written and verbal communication skills.

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• Please send your CV to careers@bridge-logix.co.uk